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Old 23rd February 2012, 02:05   #2311  -   
LFSMasterMan
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Service for me has been restored. Thanks again.
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Old 23rd February 2012, 02:24   #2312  -   
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I just observed that I don't have as many servers listed in TCAdmin as I should. The missing servers are online though, so they didn't just "vanish."

I've filed a support ticket about it, but wanted to post it here so everyone else has a heads up to double check - the servers that are missing I traced to ones I bought very recently, so I presume the TCAdmin was restored to an older backup. So if you bought any services lately that might be the cause of your issue.

I'm glad I keep a detailed record of my services outside of the 500servers system to check these things.
Old 23rd February 2012, 11:46   #2313  -   
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This is just pathetic!

In this month of having payed for 2 servers, I had just like 8 days of which they worked without a problem.

Now when trying to login and restart my servers I get this message:

The user name is not valid
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Old 23rd February 2012, 13:47   #2314  -   
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All of my servers appear online..
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Old 23rd February 2012, 13:56   #2315  -   
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Quote:
Originally Posted by rockclan View Post
This is just pathetic!

In this month of having payed for 2 servers, I had just like 8 days of which they worked without a problem.

Now when trying to login and restart my servers I get this message:

The user name is not valid
1. read the post above you
2. read the damn thread
3. maybe you should check more often
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Old 23rd February 2012, 14:45   #2316  -   
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Quote:
Originally Posted by dekojester View Post
so I presume the TCAdmin was restored to an older backup. So if you bought any services lately that might be the cause of your issue.
Yes, I never thought about this, thanks
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Old 23rd February 2012, 16:07   #2317  -   
rockclan
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Quote:
Originally Posted by Mustangman759 View Post
1. read the post above you
2. read the damn thread
3. maybe you should check more often
Ok so maybe they restored an old backup.

This means my replays are gone, and that I have to open a support ticket (which I've already done btw).

However, I wonder how long it would take for them to restore my servers, as I really need them this weekend.
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Old 23rd February 2012, 17:51   #2318  -   
dekojester
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Quote:
Originally Posted by rockclan View Post
Ok so maybe they restored an old backup.

This means my replays are gone, and that I have to open a support ticket (which I've already done btw).

However, I wonder how long it would take for them to restore my servers, as I really need them this weekend.
No, I've found the servers are still intact. They're still up. They still have all appropriate files.

The ENTIRE TCAdmin Database - what ostensibly controls what you can access - was restored to a previous backup. All my servers, still have the files they need to have, still are configured correctly.

So it stands to reason, that all your files are intact, you just can't access them because the databse for TCAdmin doesn't know you exist.

I saw -TRR- Events and two other -TRR- Servers in the hosts lists last night when I was checking for all my servers - if that's the server you're referring to being down, it's up right now.




On another note, I got a response to my support ticket - someone has been given access to 500servers by dean to help him - so as soon as this new guy gets used to the workings he should start sorting through things. If it's something urgent, I recommend filing a support ticket, either through TCAdmin or the billing system.
Old 23rd February 2012, 20:11   #2319  -   
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Quote:
Originally Posted by dekojester View Post
On another note, I got a response to my support ticket - someone has been given access to 500servers by dean to help him - so as soon as this new guy gets used to the workings he should start sorting through things. If it's something urgent, I recommend filing a support ticket, either through TCAdmin or the billing system.
Yes, thats true. I've also got an reply to my support ticket as well. Apparently Dean(Franky) has got injured, i hope his alright under the circumstances.

Quote:
Originally Posted by 500servers Support Assistant
Unfortunately the 500servers owner Dean has been unable to respond due to personal injury.
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Old 23rd February 2012, 20:40   #2320  -   
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Quote:
Originally Posted by rockclan View Post
Ok so maybe they restored an old backup.

This means my replays are gone, and that I have to open a support ticket (which I've already done btw).

However, I wonder how long it would take for them to restore my servers, as I really need them this weekend.
you really should read before you post
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Quote:
Originally Posted by Jake Cameron
i said find some drivers and i shall manager you and back you all the way and with that he did!!
Old 24th February 2012, 01:13   #2321  -   
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Quote:
Originally Posted by NovaK View Post
Yes, thats true. I've also got an reply to my support ticket as well. Apparently Dean(Franky) has got injured, i hope his alright under the circumstances.
I also got a reply. I hope that Dean's injury is not serious and come back soon, together with our servers
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Old 24th February 2012, 03:51   #2322  -   
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Server and cPanel back online....finally.
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Old 24th February 2012, 08:39   #2323  -   
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Quote:
Originally Posted by banshee56 View Post
Server and cPanel back online....finally.
Word.

This maybe not be such a big issue, but my servers are online and working as they should. Thing is, when i login through the cPanel now it says all my services are stopped, while they aren't. I'm afraid it will cause more problems if i go try to change files and restart/start them.

Any tips?
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Old 24th February 2012, 09:00   #2324  -   
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Quote:
Originally Posted by NovaK View Post
Word.

This maybe not be such a big issue, but my servers are online and working as they should. Thing is, when i login through the cPanel now it says all my services are stopped, while they aren't. I'm afraid it will cause more problems if i go try to change files and restart/start them.

Any tips?
I think you should wait a few more hours. Same problem for me
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Old 24th February 2012, 15:20   #2325  -   
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agh, Dean my airio is messed up on cpanel
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Quote:
Originally Posted by Jake Cameron
i said find some drivers and i shall manager you and back you all the way and with that he did!!
Old 24th February 2012, 15:30   #2326  -   
Mustangman759
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oh thats great, now the server died!!!
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Quote:
Originally Posted by Jake Cameron
i said find some drivers and i shall manager you and back you all the way and with that he did!!
Old 24th February 2012, 15:33   #2327  -   
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hmm
thank you,

Michael
michael@500servers.com
new support?
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Quote:
Originally Posted by Jake Cameron
i said find some drivers and i shall manager you and back you all the way and with that he did!!
Old 24th February 2012, 15:34   #2328  -   
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Quote:
Originally Posted by Mustangman759 View Post
oh thats great, now the server died!!!
You have not received mail from support? I received this:

Code:
Please be advised that all game services you have with 500servers will be rebooted at some point between 16:00 GMT and 16:35 GMT.

This is to resolve ongoing problems for some customers on the 500servers control panel which need to be completed before the peak
weekend playing times and will require a reboot of our hardware. The complete process will take approximately 20 - 30 minutes to complete

We are sorry for any inconvenience caused by this outage
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Old 24th February 2012, 15:35   #2329  -   
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Quote:
Originally Posted by DjBlueIce View Post
You have not received mail from support? I received this:

Code:
Please be advised that all game services you have with 500servers will be rebooted at some point between 16:00 GMT and 16:35 GMT.
 
This is to resolve ongoing problems for some customers on the 500servers control panel which need to be completed before the peak
weekend playing times and will require a reboot of our hardware. The complete process will take approximately 20 - 30 minutes to complete
 
We are sorry for any inconvenience caused by this outage
i received it. it is because my and brothers stuff are on same billing system.
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Old 24th February 2012, 15:35   #2330  -   
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Servers down again

All Redline servers appear to be down again.

Always seems to be on Fridays ??

I reckon they have a cleaner in on Fridays and she (or he) unplugs the servers to plug the Vacuum cleaner in.
Old 24th February 2012, 15:37   #2331  -   
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Quote:
Originally Posted by DjBlueIce View Post
You have not received mail from support? I received this:

Code:
Please be advised that all game services you have with 500servers will be rebooted at some point between 16:00 GMT and 16:35 GMT.

This is to resolve ongoing problems for some customers on the 500servers control panel which need to be completed before the peak
weekend playing times and will require a reboot of our hardware. The complete process will take approximately 20 - 30 minutes to complete

We are sorry for any inconvenience caused by this outage
argh, I didnt receive it because I go through the same bill as my brother but we have separate accounts. Still pisses me off....
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Quote:
Originally Posted by Jake Cameron
i said find some drivers and i shall manager you and back you all the way and with that he did!!
Old 24th February 2012, 15:50   #2332  -   
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Quote:
Originally Posted by Mustangman759 View Post
argh, I didnt receive it because I go through the same bill as my brother but we have separate accounts. Still pisses me off....
You should lay off of Rockclan.
Like me, he payes for a server, possibly more. I also pay for a server and both my TC ADMIN page is defective AND my server is off line AGAIN!!!

We are paying customers and if you want our future business you should go to the charm school because you sir, have none.

I even sent a PM to Dean more than six weeks ago which is currently unanswered.
If the TC Admin is down how do we send a support ticket eh?
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Old 24th February 2012, 15:52   #2333  -   
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Quote:
Originally Posted by rockclan View Post
This is just pathetic!

In this month of having payed for 2 servers, I had just like 8 days of which they worked without a problem.

Now when trying to login and restart my servers I get this message:

The user name is not valid
That's what I am getting to Walter.
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Old 24th February 2012, 16:03   #2334  -   
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Quote:
Originally Posted by g7usl View Post
You should lay off of Rockclan.
Like me, he payes for a server, possibly more. I also pay for a server and both my TC ADMIN page is defective AND my server is off line AGAIN!!!

We are paying customers and if you want our future business you should go to the charm school because you sir, have none.

I even sent a PM to Dean more than six weeks ago which is currently unanswered.
If the TC Admin is down how do we send a support ticket eh?
oh im a paying customer to. Im sorry but atleast i can read the thread... Dean is in the hospital. We were supposed to guess that, he wont be back for several weeks...
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Quote:
Originally Posted by Jake Cameron
i said find some drivers and i shall manager you and back you all the way and with that he did!!
Old 24th February 2012, 16:07   #2335  -   
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Yesterday I received an answer to my emails and support tickets from the new guy. He said that today he would set to work and it is doing. Today he sent me an email to let me know that my server will be restarted and would remain down for about 30 minutes. I want to trust this new guy that is respecting the words spoken.
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Old 24th February 2012, 17:03   #2336  -   
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Okay recieved the 'servers will be down while being reset between 16. 00 - 16. 35 but now it's 18. 01 and neither is working.

I suppose we should be used to it by now?

Franky 500 must be the ONLY business man taking money without at least, one helper! Not good

Hope he isn't too long in hospital and I wish him a healthy recovery.
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Old 24th February 2012, 20:06   #2337  -   
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Quote:
Originally Posted by g7usl View Post
Okay recieved the 'servers will be down while being reset between 16. 00 - 16. 35 but now it's 18. 01 and neither is working.

I suppose we should be used to it by now?

Franky 500 must be the ONLY business man taking money without at least, one helper! Not good

Hope he isn't too long in hospital and I wish him a healthy recovery.
We have mystery man michael now, so that is good. I hope franky recovers quickly.
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Old 24th February 2012, 21:43   #2338  -   
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Only one word, fantastic. One of my servers still had problems, I opened a ticket at 21.26. The reply came at 21.43 with the explanation of the problem (conflict with the server port) and now all my servers are up and work perfectly. I related the ticket response with 5 stars
Very well Michael
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Old 25th February 2012, 17:34   #2339  -   
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oops nvm, its had a name change
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Old 1st March 2012, 09:18   #2340  -   
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connection problem

Hello Franky500
It's been three days that I can not me connected.
Thank you for your response
Attached Files
File Type: pdf TCAdmin - Login 1.pdf (142.4 KB, 3 views)
File Type: pdf TCAdmin - Login 2.pdf (139.9 KB, 1 views)
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