Logitech have impressed me..

[Rtsbasic]

I contacted their UK technical support line 3 days ago, but was routed through to an american center, where I explained my DFP pedals were having issues. The guy said they'd sort something out, and to expect a replacement pair of pedals in the next 3 weeks. Well this morning I get a parcel delivered by TNT express, with a brand new DFP wheel + pedals, whole complete unit! Rev B, made in Jul 05. I have to say this impressed me a LOT, not only did I get a whole new unit but they got it here barely 48hrs after I contacted them.

The odd thing is, when I contacted their support line and got through to someone in the UK a few weeks ago, I was told to go to the manufacture for a replacement pair of pedals, and that Logitech cannot provide me with replacements.

[keiran]

Did they not ask for the old wheel and pedals back ??If not I guess you have a clutch pedal now :D

Keiran

[Kegetys]

I got a new Momo Racing from them too, though they didnt even seem to read my first four or so emails to which I only got copy-pasted "reinstall directx" type instructions. Then they promised to send me new pedals, but never did, and a month later when I asked yet again they finally sent me the new wheel. So overall im happy now that I got a new wheel (It says Rev.B in the manual on this one too) but their support still doesnt get a very high score from me.

[Rtsbasic]

They didn't ask for the old ones back, nor did they give me a return address for them, which did suprise me a little.

My DFP throttle pedal is already my clutch pedal :) Has been for a few weeks, as I much prefer the feel of my MS Sidewinder ones.

[Gabkicks]

ur new pedals will probbaly break also so i reccomend fixing your old ones and saving the new ones. or fixing the old ones and using the new ones.:scratchch

[Rtsbasic]

I plan to have a go at fixing the old ones ASAP :) This new wheel seems to calibrate a lot quicker than my old one, my first one would take ages to calibrate itself.

[sil3ntwar]

something tells me your new ones are also broken and that you need a new wheel shipped to you via new zealand ;)

[deggis]

I wonder is it cheaper to give new wheel/pedal sets for people or make a wheel with quality parts which would last longer. :)

[inCogNito]

i got 2 complete units and one pair of spare pedals ;)

i repaired them and they all work now.